Warranty & Privacy

Service & Warranty

We are confident that our products will satisfy your expectations in terms of value, performance and quality. All of our bikes are carefully checked and tested before packing. We provide the following warranty guarantee.

Quality Warranty terms:

  1. Frame: 2 years quality warranty. 
  2. Battery: we provide 1 year warranty guarantee for Lithium-ion battery.
  3. Electric motor: we provide a  1 year quality warranty.
  4. Charger: we provide 1 year quality warranty.
  5. Controller: we provide 1 year quality warranty. 
  6. Throttle: we provide 1 year quality warranty.
  7. Tyre: we provide 6 months quality warranty.
  8. Brake system: we provide 6 months quality warranty.

NOTE: This warranty is limited to the original purchaser only. Normal wear, accident, abuse, neglect, improper assembly, use of parts not originally intended for use will invalidate your warranty. We hope our Electric bike will make your life more enjoyable and rewarding.

Why we are so confident with such a long term warranty?

 

  1. Each electric bike will be strictly checked before it is placed into the market place to insure it exceeds your requirements and expectations.
  2. We check all the components before assembling, to make sure that broken or deficient components will not be shipped on delivery.
  3. Quality of our products is always a priority; meanwhile we pay attention to our after-sales service. Quality problems will be solved the first time any deficiencies are brought to our attention.
  4. We choose quality suppliers to ensure we provide a quality bicycle, the main components are mostly from Japan, Taiwan and other top suppliers, such as SHIMANO, ZOOM, NECO,KMC, KENDA etc.

Privacy

You privacy is important to us and we respect your rights, as such Adelaide Electric Bicycles  will not divulge any of your personal information or details to any 3rd party.